Thank you for your order with LASHFOOD. Order processing time is 1-3 business days, and normal delivery and transit time is 2-10 business days (excluding holidays, weekends, closed business hours). Orders are shipped from Southern California. Air shipments or express shipments will be sent the next business days. There are no changes available to the delivery address after the order has been processed. Orders that have already been shipped cannot be cancelled.
We will notify you of any out of stock items or delayed processing for your order, along with an estimated time of arrival for items that are shipped separately
JB Cosmetics is not responsible for packages that are lost, stolen, or delivered incorrectly, and is not obligated to re-send the goods. Shipment errors can be filed as a claim with the carrier. If a lost package claim is accepted by the carrier they may offer reimbursements. Additional carrier insurance is not available.
INTERNATIONAL ORDERS POLICY
Normal transit for international orders is 1-2 weeks in addition to customs processing. All customs information, laws & regulations for importing goods is the responsibility of the receiver. Please check with your local customs for the most current information. Any brokerage fees, customs tax & duties are billed by customs only, and are required to be paid by the receiver. Any returned shipments due to failure of paying duties or taxes, or due to lack of paperwork necessary to release shipment from customs is the responsibility of the receiver. Unclaimed packages are not the responsibility of LASHFOOD / JB Cosmetics, and the receiver may be billed for fees of package returns to the USA, and also re-shipment requests.
LASHFOOD / JB Cosmetics is not responsible for packages that are lost, stolen, or delivered incorrectly, and is not obligated to re-send the goods. Shipment errors can be filed as a claim with the carrier.
Orders are final sale. There are no refunds, returns, exchanges, order cancellations, or order detail changes available once the order has been submitted. If the item you purchased is sent incorrectly or defective, you must contact us within 3 days of receipt to initiate an exchange.